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Q:
Are my personal details safe when placing an order with T H Baker?
A: Yes, ordering online with T.H.Baker is completely secure. Our website uses trusted, industry-standard encryption and secure server technology to protect your personal information throughout the checkout process. We also do not store your payment details, providing an additional layer of protection. Your privacy and security are extremely important to us, and we are committed to ensuring your data remains safe at all times.
Q:
How do I place an order?
A: Placing an order with T.H. Baker is quick and easy. Simply follow these steps:
1. Browse our website and add your chosen items to the shopping bag.
2. When you're ready, click the bag icon to view your items and proceed to checkout.
3. Enter your delivery and payment details, then review your order.
4. Once you're happy, confirm the order to complete your purchase.
You'll receive an order confirmation by email shortly after. If you need any help during the process, our Customer Service team is always happy to assist.
Q:
Will you keep me updated on my order?
A: Once your order has been placed successfully, we will send you an email confirming we have received your order.
We will then contact you via email confirming your order has been dispatched and provide you with a shipping reference.
7 days after your order has been placed, you will be contacted by Feefo and asked to write a review on your shopping experience with THBaker. If you have not received your item or if you have any enquiries regarding your order, please contact the Customer Care team 01562 312 224 or at [email protected]
Q:
Can I change an order after it has been placed?
A: You are able to make changes to your order up to the point at which you click on the Place Order button in checkout. However, you cannot change items once your order has been placed. This means that you cannot change your delivery address, your selected products or your product quantities etc.
However, once the order reaches you, you can return it back to us for an exchange or full refund.
We advise that you check your order thoroughly before placing it.
Q:
Can I cancel an order after it has been placed?
A: Once an order has been placed it cannot be cancelled. However, once you've received your order T. H. Baker can offer a full refund or an exchange. If you have any enquiries about a recently placed order, you can contact the Customer Care team on 01562 312 224 or at [email protected]
Q:
I am having problems placing an order, what do I do?
A: If you are experiencing difficulties when placing an order online, please contact our Customer Care Team who will be able to help you on 01562 312 224 or at [email protected]
Q:
How can I get the item adjusted?
A: We can do this free of charge before dispatch. Simply contact Customer Care on 01562 312 224 or at [email protected] with the size you would like us to adjust to in inches or centimeters. Any links that have been removed will be included in the parcel. To measure your wrist, use either a tape measure or piece of string and measure on a ruler. We recommend you allow approx 1cm for comfort.
Please be aware if additional links are required, this is subject to availability from the manufacturer; therefore, sometimes there may be a short delay with receipt of your adjusted item, however the Customer Care team will keep you up to date with your order.
Q:
Are the items genuine and will they be received in official brand packaging?
A: T.H. Baker are authorised dealers of all the brands we sell. All watches are brand new and come with full manufacturer's warranty, certification and packaging. You can confirm this by finding us on manufacturers' websites where we are listed as either T H Baker or T.H.Baker
Q:
What if the item is received faulty/damaged or the incorrect item is received?
A: In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please contact the customer care team within 5 days of receipt on 01562 312 224 or at [email protected], who will be able to provide a pre-paid return label and advise you how to return the item.
Q:
What if there is an item missing from my order?
A: If you order has been received and is missing either an item or warranty booklet or certificate, please contact the customer care team within 48 hours who will be able to help you on 01562 312 224 or at [email protected]
Q:
I have been contacted advising one of the items I have ordered is out of stock, what do I do?
A: If for any reason we are unable to fulfill your original order, the Customer Care team will contact you and help you select an alternative item or arrange for a refund.
Q:
We are a company, can we place a corporate order for items?
A: Yes, please contact the Customer care team on 01562 312 224 for further assistance.
Q:
I have seen a watch but it does not appear on your website, can you get it for me?
A: Yes, as authorised dealers we will contact the manufacturer and determine availability, and our customer care team will keep you informed every step of the way.
