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T. H. Baker FAQs Frequently Asked Questions

General Enquiries
Who are T.H. Baker?
T.H. Baker was founded by Thomas Henry Baker in the year 1888. The company is still owned by the same family and has passed from generation to generation in the intervening 125 years, with the fifth generation having recently joined the business. T....
Which brands are excluded from the 10% introductory offer?
Some exclusions do apply. Unfortunately, the 10% introductory discount cannot be used on the following brands: OMEGA, TAG Heuer, Breitling, Gucci, Nomination, Second Hand Rolex. Additionally, sale items are excluded from this offer, and the discount ...
I have forgotten my password, what can I do?
If you've forgotten your password, you can reset it here through our website. If you need further assistance, please contact our Customer Service team on +44 (0)1562 312...
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Orders
Are my personal details safe when placing an order with T H Baker?
Yes, ordering online with T.H.Baker is completely secure. Our website uses trusted, industry-standard encryption and secure server technology to protect your personal information throughout the checkout process. We also do not store your payment details...
How do I place an order?
Placing an order with T.H. Baker is quick and easy. Simply follow these steps:
1. Browse our website and add your chosen items to the shopping bag.
2. When you're ready, click the bag icon to view your items and proceed to checkout.
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Will you keep me updated on my order?
Once your order has been placed successfully, we will send you an email confirming we have received your order. We will then contact you via email confirming your order has been dispatched and provide you with a shipping reference. 7 days after your...
Can I change an order after it has been placed?
You are able to make changes to your order up to the point at which you click on the Place Order button in checkout. However, you cannot change items once your order has been placed. This means that you cannot...
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Can I cancel an order after it has been placed?
Once an order has been placed it cannot be cancelled. However, once you've received your order T. H. Baker can offer a full refund or an exchange. If you have any enquiries about a recently placed order, you can contact the Customer Care team on 01562...
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Payments
How can I pay for my order?
We accept payments from all major credit and debit cards, for your convenience we also offer check out with PayPal. For orders over £280, we offer V12 Finance option with agreements over 6-48 months to suit you, credit is subject to status. If...
When is my account charged for my order?
Your account is debited when the order has been placed when checking out using our secure online payment system, PayPal or paying by telephone.
How do I use my promotion code?
To use your promotion code, please enter in the discount code box when placing your order. If you are experiencing difficulties using your code, please contact the Customer Care team on [email protected] or at ...
Where can I get a promotion code to use with my order?
We will sometimes feature promotion codes on our website, or in newsletters to customers. We may also put codes on Facebook or ...
How do I use my gift card?
Simply enter y.our code into the discount code box and the value will be deducted from your order total..
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Delivery
How long does it take for an item to be engraved and delivered?
Engraved products may take up to 5 working days to be processed. This means that 3 working days should be added to your expected delivery date - including Express, Special, and Saturday delivery. Please Note: During busy seasonal periods such as Christmas...
How Do I Use Your Click and Collect Service?
You can now choose Click & Collect as a delivery option at checkout. Orders can be collected from a T.H.Baker store or your local Post Office. To collect your order, please bring your order confirmation number (found in your confirmation email) along...
Where do you deliver?
We deliver to the United Kingdom, including the Channel Islands and BFPOs, and to a range of international destinations. If you're making an order using our finance options, we can only deliver to your home address.
When will my order be dispatched?
Orders placed before 4pm are usually dispatched on the same day.
How do I track my order?
Once your order has been dispatched, if you have selected Next Day or Saturday delivery you will receive a shipment email providing a Royal Mail tracking reference. Please go to royalmail...
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Returns
What is your returns policy?
We offer a 30 day return policy on all items. If you are not entirely satisfied, you can either exchange for an alternative item or have a full refund. We do ask, whilst you are deciding if you would like to keep your order, please take care not to ...
How do I return something to you?
To return your item within the 30 days return policy, package the item carefully including a cover note/copy of invoice stating if an exchange or refund is required. Please return to West Midlands Merchants, Brinton House. We recommend parcels are returned...
How long will it take for my refund or exchange to be processed?
We process returns on the day they are received. We do advise refunds can take up to 7 days to reach your account, depending on your card provider. Exchanges will be received within 2 working days.
What if the item I want to exchange for differs in price?
If the item you want to exchange for is less expensive than the original item, we will refund the difference to your chosen method of payment. If the item you want to exchange is for more than the original item, one of the Customer Care team will contact...
How will I know my item has been received and a return has been processed?
When we receive your returned item, we will send you an email to confirm. Once your request has been processed, we will contact you advising your exchange is on its way or that your refund has been completed.
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Second Hand Jewellery & Watches
What does second hand mean?
Our Second Hand collection showcases a unique selection of one-of-a-kind pieces, each with its own history and character. While these items have been previously owned, every piece is professionally cleaned and thoroughly inspected to ensure quality and...
Do second hand items have a warranty?
Yes, we offer a 12 month warranty with all of our Second Hand items.
Do the items come with a certificate of authenticity?
Some of our second-hand pieces do include their original certificate of authenticity. However, not all items come with certification. Rest assured, every piece is thoroughly tested and inspected by our experts to ensure its authenticity and quality. ...
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