T.H.Baker Terms and Conditions

For full promotions terms and conditions click here to visit our promotions page.

Introduction

By entering this competition, you agree to be bound by these terms and conditions. The competition is organised and run by T.H. Baker.

 

Eligibility

Entrants must be aged 18 or over.

Employees of T.H. Baker, their immediate families, or anyone professionally connected with the competition are not eligible to enter.

By entering, you confirm that you meet the eligibility criteria and that you are able to receive any prizes awarded.

Entry is free and no purchase is necessary.

 

Prizes

Prize details will be clearly stated in the competition post or associated promotional material.

Prizes are non-transferable, non-refundable, and no cash alternative will be offered.

T.H. Baker reserves the right to substitute the prize with another of equal or greater value if necessary due to circumstances beyond our control.

The use of any specific brand names or products as prizes does not imply any affiliation with or endorsement by those brands.

 

Winner Selection & Notification

Winners will be selected at random unless otherwise stated.

The winner will be announced on T.H. Baker’s Instagram stories and/or in a comment under the competition post, and will also be contacted directly via Instagram Direct Message.

T.H. Baker will make reasonable attempts to contact the winner. If the winner does not respond within 14 days of the second contact attempt, they will forfeit the prize, and an alternate winner may be selected.

 

Prize Delivery

Please allow up to 14 days for delivery of the prize following confirmation of the winner’s details.

T.H. Baker is not responsible for any delays caused by postal services or unforeseen circumstances.

 

Data Protection & Publicity

Personal data provided during the competition will be used solely for the purposes of administering the competition and as set out in our Privacy Policy.

The winner’s first name and country or region may be published on our social media platforms and/or website.

Entrants may request the winner’s name by contacting [email protected].

By entering the competition, the winner agrees to their name being shared publicly if requested by T.H. Baker for transparency purposes.

 

Limitation of Liability

T.H. Baker accepts no responsibility for entries not successfully completed due to technical issues or other reasons beyond our control.

We are not liable for any loss, injury, or damage incurred as a result of entering the competition or accepting the prize.

 

General

T.H. Baker reserves the right to amend these terms and conditions or cancel the competition at any time without prior notice.

Any changes will be posted on our website or social media channels.

These terms and conditions shall be governed by English law.

We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control.  If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.

As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.

Royal Mail will not consider a parcel as lost in post until delivery has not been made or attempted until 10 days after dispatch. We suggest that you raise any issues with delivery to us as soon as possible but please be aware we cannot take any action until this timeframe has passed.

 

There is an additional charge for engraving and depending on your delivery option there may be delivery and packaging costs – these will be displayed clearly on the ‘Checkout’ page. Prices in printed publications are correct at the time of publication and T.H.Baker reserves the right to amend prices without prior notice. Prices of products are subject to change at any time and our sales or offers may be withdrawn without prior warning. However, if a price change or withdrawn offer occurs after you have placed your order you do have the right to cancel your order and receive the appropriate refund. We reserve the right to refuse to engrave any message that could be considered obscene or offensive. In this case we will cancel the order and provide a full refund.

Please read the Engraving Terms and Conditions for more information.

*Please Note: During busy seasonal periods such as Christmas, expected delivery for engraved items may increase to 5 additional working days.

 

From time to time we run various promotions offering additional discount with the use of a promotional code.  The relevant terms and conditions for a promotion code are outlined below:

Please note specific discount codes such as our introductory welcome code or affiliate codes may not apply to all brands and/or products (including Nomination). If your discount code does not work, it may be that the code is no longer valid; although we do our best to make sure any discount codes advertised on third party sites are up to date, we cannot control any incorrect information related to codes and promotions displayed by voucher code and cashback sites.

 

Brand exclusions include Breitling, TAG Heuer, OMEGA, Gucci, Pre-Owned Watches, Nomination and Sale items.

We reserve the right to suspend or cancel promotions at any time without prior notice.

Discount codes cannot be used in conjunction with any other offer or promotion.  In cases of a buy one get one free offer or a 3 for 2 offer, or a similar promotion offering a free product, the lowest priced item will be given.

Only one promotional voucher can be used per order unless otherwise stated.

The promotional voucher can be redeemed on the website or by quoting your unique promotional code to one of our sales team when you phone to place your order.

The promotional voucher is not redeemable in our shops.

Promotional voucher redeemable value is £0.000000000001.

 

In the case of free promotional items, please note that these will only be awarded to customers while stocks last. We will attempt to remove any marketing material, including banners relating to the promotion in question, as soon as we run out of stock but there may be a delay in doing so; in this instance we reserve the right to refuse a promotional item if out of stock.

If a customer returns the items with which the free promotional item was gifted, then we reserve the right to request the return of the free promotional item too.

The promotional voucher cannot be used on Breitling, TAG Heuer, OMEGA, Gucci, Pre-Owned Watches, Rado, Nomination, Longines, THOMAS SABO, Smartwatches and Sale items.

Discount codes cannot be used when using finance as a payment method

The usual website terms and conditions still apply to all orders.

 

All prices are in Pounds Sterling and include VAT at the prevailing rate unless stated. Where applicable, delivery costs will be added to the total price of the goods. Prices are subject to change without notice. The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable. Despite our best efforts, pricing errors may occasionally occur.  We will verify pricing when processing your order.  If a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order.  If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

 

Unless stated otherwise, following words refer to blockchain-based software ledger data entries: "digital asset", "asset", "coin", "cryptocurrency", "ledger entry", "altcoin" and "token".

- T.H.Baker & Co (Established 1888) Ltd offers a variety of cryptocurrencies, tokens and digital assets payment options through a Cryptocurrency Payment Provider (“CPP”

- In the event you select a CPP, you represent that you have already agreed to any and all of the CPP’s applicable customer service agreements in advance of completing your transaction at T.H.Baker & Co (Established 1888) Ltd.

If applicable, an “Exchange Rate Conversion Fee”, as well as "Transaction Fee" and any other fees or charges applicable to your agreement with the CPP (collectively, the “CPP Fees”), from your Funding Sources. You understand and agree that CPP Fees are subject to change at any time by the CPP without notice to you by T.H.Baker & Co (Established 1888) Ltd.>here. You acknowledge and agree that (i) the CPP reserves the right to decline a transaction for any reason (including, but not limited to, payments that fail to go through. In such event, neither the CPP nor T.H.Baker & Co (Established 1888) Ltd shall be liable to you or any third party regarding the same. You acknowledge that T.H.Baker & Co (Established 1888) Ltd will not attempt to fulfill the Order purchased by you until T.H.Baker & Co (Established 1888) Ltd receives confirmation of payment from the IPP through its associated payment processor. You acknowledge there may be a gap of several hours or days between the time you place an order and the time the CPP confirms payment through its associated payment processor. If T.H.Baker & Co (Established 1888) Ltd does not receive confirmation of payment from the CPP through its associated payment processor within thirty (30) days from when the order is placed, your order may be cancelled, at which time you will need to commence the purchase process again>You will receive a refund in the cryptocurrency that was used to make the payment (please note that the refund amount may differ due to the current market price of the cryptocurrency)..

 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30

- Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas Privacy Statement.

 

All products are subject to availability which is subject to change.

Products shown will not be actual size, where available approximate measurements are provided.

All colours are reproduced as accurately as electronic processes allow.

Gemstones and other details may vary in colour from the product picture accompanying, due to the nature of such stones. We aim to show the best representation of each product, but differences in stones may naturally occur.

We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.

We try to ensure that our website is as accurate as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control.

All items will be supplied in our own packaging or branded packaging from suppliers.

Not all of our stores stock all of the products on our website.  If you wish to view an item in store before placing an order, please contact the store in advance to ensure that the item you want is available.

 

When gift wrapping is purchased alongside your order you accept that there may be a short delay to the delivery times shown at time of purchase. Should you wish to cancel or return an order that was gift wrapped; we do not refund the gift wrap service charge unless in accordance with your legal rights.

By using the gift wrapping service on T.H.Baker, you accept and agree to these terms and conditions.

 

For further information on placing an order online, please see our ‘buying online’ section.

Please note that once an order has been placed, it cannot be changed. This means that you cannot change your delivery address, your selected products or your product quantities etc. However, once the order reaches you, you can return it back to us for an exchange or full refund.

We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands and BFPOs, and those international countries specified.

After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.

When we dispatch your order we will send you a dIspatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.

Orders placed before 4pm will be dIspatched the same day subject to stock availability and security checks. To ensure guaranteed next day delivery please phone us on 01562 312 224.

If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available.
- We have tried contacting you about your order and have not heard back within a reasonable period of time.
- You have a history of repeatedly purchasing and returning the same or similar items.

If the items you have ordered are unavailable you will be notified as soon as possible. Unfortunately, due to the dispatch process beginning immediately after orders are placed, we are unable to cancel successful orders and so any unwanted items will have to be returned for a refund (see our returns policy for details).

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

PLEASE NOTE THAT ORDERS CONTAINING MULTIPLE ITEMS MAY BE SUBJECT TO A SLIGHT DELAY IN DISPATCH.  WE WILL CONTACT YOU AS SOON AS POSSIBLE TO INFORM YOU OF ANY DELAY.

 

If you are a consumer you have the legal right to cancel. A consumer is any natural person who carries out transactions not for commercial or self-employment purposes.

Instructions on your right to cancel

You have the legal right to cancel your order within fourteen days, without giving a reason. The fourteen day cancellation period starts with the day you or the person of your choice receives the order at your chosen delivery address. You must cancel your order before the fourteen days end.

In order to apply for your legal right to cancel you need to contact us (T.H.Baker) by Email or phone to let us know about your decision to cancel an order. Email: [email protected] Phone: 01562 312 224

Consequences of the cancellation

If you (The Consumer) cancel your contract, we (T.H.Baker) are obliged to refund your payment.

This refund includes delivery costs, with the exception of additional costs, should you choose a different delivery option other than the cheapest standard delivery offered by us.

In order to refund your money, we will use the same transaction that you chose in order to pay, unless we agree on an alternative refund method. We won’t charge an extra fee for the refund.

Please note that we can deny you a refund until we have either received the products or proof that you have sent them.

You must post the goods within a period of fourteen days starting from the date you inform T.H.Baker about the cancellation of the contract.

Our return delivery address is as follows: T.H.Baker, West Midlands Merchants, Brinton House, Exchange Street, Kidderminster, Worcestershire, DY10 1BT

Cancellation right exceptions

The right to cancel does not include piercings on grounds relating to protection of health. Therefore, earrings and any other piercing jewellery items are not suitable for being returned once they have been opened.

 

If you are not entirely happy with your recent experience, please raise a complaint by contacting our .

T.H.Baker customer service team on [email protected] or 01562312224.

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 14 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 15 days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.

FOS

If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk..

Access to our site

We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free, however due to the nature of the Internet this cannot be guaranteed.  Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services.  We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.

We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning.  This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties or events beyond our control prevent us from operating the website.

We cannot guarantee that the website is free from computer viruses.  It is your responsibility to take precautions in this respect.

 

Licence for Website Access

We grant you a limited licence to access and make personal use of our website, but not to download (other than page caching), or modify it, or any part of it, unless you have our express written consent.  This licence does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.

Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of T.H.Baker.co.uk, TheJewelhut.co.uk, or HouseofWatches.co.uk, and its affiliates.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products in a false, misleading, derogatory, or otherwise offensive matter.

 

Your Conduct

You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.

You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.  Any unlawful or fraudulent use of our website is likely to result in details being passed to the police or relevant authorities.

You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any 'spam' to cause annoyance, inconvenience or needless anxiety.

 

Links

This website contains links to other websites.  These websites are outside of our control and we cannot be held responsible or liable for these websites.  These links are provided because we feel they may be of interest to you, but we do not monitor or endorse these websites or their views.

 

Liability

We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law. 

We are still liable for:
- Loss, damage, death or personal injury resulting from our negligence.
- The quality of the products and services we provide.
- Fraudulent misrepresentation.