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Q:
How long does it take for an item to be engraved and delivered?
A: Engraved products may take up to 5 working days to be processed. This means that 3 working days should be added to your expected delivery date - including Express, Special, and Saturday delivery.
Please Note: During busy seasonal periods such as Christmas, engraved items may take an additional 7 working days to arrive, so please order in plenty of time.
Q:
How Do I Use Your Click and Collect Service?
A: You can now choose Click & Collect as a delivery option at checkout. Orders can be collected from a T.H.Baker store or your local Post Office.
To collect your order, please bring your order confirmation number (found in your confirmation email) along with valid identification.
If someone is collecting the order on your behalf, they must provide the order number and present ID that matches the name on the order.
Q:
Where do you deliver?
A: We deliver to the United Kingdom, including the Channel Islands and BFPOs, and to a range of international destinations.
If you're making an order using our finance options, we can only deliver to your home address.
Q:
When will my order be dispatched?
A: Orders placed before 4pm are usually dispatched on the same day.
Q:
How do I track my order?
A: Once your order has been dispatched, if you have selected Next Day or Saturday delivery you will receive a shipment email providing a Royal Mail tracking reference. Please go to royalmail.com/trackdetails and enter the reference. If you need further assistance, please contact the Customer Care team on 01562 312 224 or at [email protected]
Q:
How long will it take for my order to be delivered?
A: Free delivery is available on all UK orders over £50.
Orders under £50 will find Standard delivery available for £1.95
Standard delivery for orders under £75 will normally arrive in 1-3 working days.
Orders over £80 will see Next Day delivery is available free of charge.
Next Day delivery available on all orders under £75 for £3.95.
All items ordered before 4pm Monday-Friday will be dispatched on the same day. Orders placed after 4pm Friday-before 4pm Monday will be dispatched on Monday.
Q:
Can you deliver to my work address?
A: Yes, we can deliver to an alternative address, please include this information when placing your order.
Parcels will be delivered via Royal Mail post. Before placing an order to be delivered to your work address, please ensure you are happy where and who will be signing for this.
Please note: if you've made an order using our finance options, we can only deliver to your home address.
Q:
Do I need to sign for my parcel?
A: Orders over the value of £75 or upgraded to the next day delivery service will be sent special delivery, therefore will require a signature.
Orders under the value of £75.00 will be sent via standard delivery and will be recieved in 1-3 working days.
If there is nobody available at the specified delivery address to sign for the parcel, the item will be returned to your local sorting office where you can collect or rearrange delivery.
Q:
What happens if my order is not delivered yet?
A: If your order hasn’t arrived by the expected delivery date, as mentioned on your shipment email, you can give us a call.
Please remember to have your order confirmation number and item details handy when you call.
If you’ve ordered during one of our sales or the busy Christmas period please bear in mind that your delivery might take longer than normal to get to you.
Please note that if you have ordered more than one item, you may receive multiple shipment emails and items may arrive separately.
If you are concerned about your order, please contact the Customer Care team on 01562 312 224 or at [email protected] for further assistance.
Q:
What if my order is lost in transit?
A: If your item has not been delivered to you within the expected time frame, please contact the Customer Care team on 01562 312 224 or at [email protected] for further assistance.
Q:
Can I change the delivery address?
A: To change your delivery address, simply enter the new address before you complete checkout – such as your work address, or a friend’s house.Please note that you can’t change your delivery address for an order you’ve already made. We advise you to regularly make sure that all your address details are up-to-date, or if you are checking out as a guest that you ensure the delivery details provided are correct.
Please contact the Customer Care team on 01562 312 224.
Q:
Do you ship to BFPO (British Forces Post Office) addresses?
A: Yes.
Q:
Do you offer a click and collect service?
A: Yes, we now offer a click and collect service. You can select this as a delivery option on the checkout page. For more information please refer to our Delivery Policy.
