How is my item engraved?
We want to make sure that your words are given the utmost attention to detail. That's why we use a professional laser engraver which offers unbeatable accuracy and detail.
What font styles do you offer?
We currently offer three font styles, including: Standard, Sans and Script. These can be previewed before you purchase.
Are there character limitations?
Yes, character limitations have been set up and applied depending on the space available on the item. You can find the maximum amount of characters on the product page of items eligible for engraving.
What is the price of your engraving service?
There is an additional charge for our engraving service. Depending on your delivery option there may also be delivery and packaging costs. These will be displayed clearly throughout your transaction.
How long does it take for an item to be engraved?
Engraved products may take up to 3 working days to be processed and dispatched. This means that 3 working days should be added to your expected delivery date. This also applies to Next Day Delivery and Saturday Delivery options, however we will endeavour to dispatch your item(s) as soon as possible.
Please Note: During our busy seasonal periods, such as Christmas, engraved items may take an additional 5 working days to arrive, so please order in plenty of time. Overseas delivery also requires an additional (maximum) 3 working days on top of the standard 7-10 day delivery.
What happens if the engraving has an error?
To avoid disappointment with your personalised engraving please make sure that the message you provide is spelled correctly with all the correct capitalisations and punctuation marks. We will engrave the message exactly as it is supplied.
If, however, any error is ours we will put it right for you.
Can I have a refund on personalised or engraved items?
If an item has been engraved or otherwise personalised we are unable to offer an exchange or provide a full refund, unless you have received a faulty item and we are responsible for that fault. Please note that you, the customer, are responsible for providing an accurate and correctly spelled message for us to engrave. We can offer a 50% refund on engraved jewellery pieces.
Can all your jewellery be engraved?
We currently only offer engraving on selected products and brands. Look out for the 'Engrave Me' label for all items eligible for engraving or view the full collection here.
Can you refuse to engrave a message?
Yes, we reserve the right to refuse to engrave any message that could be considered obscene or offensive. In this case our customer services team will contact you and if required offer a full refund.
Can I add more than one personalised or engraved item to my order?
Yes, you can order multiple personalised or engraved items in the same order.
Are personalised and engraved items supplied in gift packaging?
All our engraved items will arrive in the brand’s own gift packaging.
Didn't find the answer you were looking for?
Then contact our friendly customer service team on: +44 (0)1562 312 224